Troubleshooting

How to reset a forgotten password

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How to reset a forgotten password

This article explains how to use the advanced password module.

If you have the advanced password module installed, there are some differences to the standard password change process.

You must change your password every 90 days. You will be reminded of this 10 days before your password expires.

These steps can also be followed if a collegue has forgotten their password and have asked you to reset it for them.

Navigate to 'Users', find the person you want to reset and press 'Change password'

Create your new password

The new password you create must adhere to the following:

  • Commonly used passwords are not allowed
  • Minimum password length = 12 characters
  • At least one upper case letter
  • At least one lower case letter
  • At least one number

You must enter your old password and new password, as well as confirming your password at the bottom of the screen to make sure they match.

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